Here at The Ultimate Back Store we've learned first hand how frustrating it is to buy a piece of furniture and not like it... then go to return the piece and get hit with restocking fees, pickup fees, only receiving store credit or just not being able to return your furniture at all. That is why we created the Love it or Leave it Guarantee, so that you never have to worry about making the wrong decision!
Any mattress comes with a 90 Day Love it or Leave It Guarantee! Meaning that at any point within those 90 days you don't like your mattress for whatever reason we'll come out and retrieve your mattress for free (out of state customers subject to shipping fees) and return your money to you. No restocking fees and no issuing of store credit. A full refund, back to you!
Recliners, Couches, Office Chairs, Massage Chairs and Inversion Tables
Any other furniture piece we sell comes with a 15 Day Love it or Leave It Guarantee! The day you receive your new piece of furniture you have 15 days to try it out, if for any reason you are unhappy with your purchase we'll come out and retrieve it for free (out of state customers subject to shipping fees) and return your money to you. No restocking fees and no issuing of store credit. A full refund, back to you!
Seat Cushions, Lumbar Supports and other Small Products
AOur small products come with a 10 Day Love it or Leave it Guarantee! From the day of purchase you have 10 days to try out your item, if for any reason you are unsatisfied with your item bring it back and receive a full refund! No restocking fees and no issuing of store credit. A full refund, back to you!
Out of State Customers
Ordering from out of state? We offer no sales tax to those purchasing from out of state!
The policy extends to matching prices on local retail competitors (within a 25-mile radius) and a handful of major online retailers (Tempur-Pedic, Inada, Positive Posture, Human Touch, Stressless). The main caveat is that price matching has to take place at the time you make the purchase, not after.
According to the State of California Health Laws, personal items cannot be re-sold by ANY retailer. Therefore, and bedding item (excluding mattresses) or products applied to the skin are non-returnable items. This includes sheets, pillows, bed wedges, back braces, hot/cold packs and biofreeze.
*Any item returned must be in 100% re-sellable condition. This includes all original packaging. We reserve the right to refuse a return of damaged, worn or destroyed items. Returns on furniture will be processed after the piece has been picked up from the customer, not before.