Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (916) 921-2225 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Two Convenient Locations

Sacramento (916) 921-2225
Folsom (916) 984-7771

Love it or Leave it

Here at The Ultimate Back Store we've learned first hand how frustrating it is to buy a piece of furniture and not like it... then go to return the piece and get hit with restocking fees, pickup fees, only receiving store credit or just not being able to return your furniture at all. That is why we created the Love it or Leave it Guarantee, so that you never have to worry about making the wrong decision!

Mattresses

Any mattress comes with a 90 Day Love it or Leave It Guarantee! Meaning that at any point within those 90 days you don't like your mattress for whatever reason we'll come out and retrieve your mattress for free (out of state customers subject to shipping fees) and return your money to you. No restocking fees and no issuing of store credit. A full refund, back to you!

Recliners, Couches, Office Chairs, Massage Chairs and Inversion Tables

Any other furniture piece we sell comes with a 15 Day Love it or Leave It Guarantee! The day you receive your new piece of furniture you have 15 days to try it out, if for any reason you are unhappy with your purchase we'll come out and retrieve it for free (out of state customers subject to shipping fees) and return your money to you. No restocking fees and no issuing of store credit. A full refund, back to you!

Seat Cushions, Lumbar Supports and other Small Products

AOur small products come with a 10 Day Love it or Leave it Guarantee! From the day of purchase you have 10 days to try out your item, if for any reason you are unsatisfied with your item bring it back and receive a full refund! No restocking fees and no issuing of store credit. A full refund, back to you!

Out of State Customers

Ordering from out of state? We offer no sales tax to those purchasing from out of state!

Price Matching

The policy extends to matching prices on local retail competitors (within a 25-mile radius) and a handful of major online retailers (Tempur-Pedic, Inada, Positive Posture, Human Touch, Stressless). The main caveat is that price matching has to take place at the time you make the purchase, not after.

Non-Returnable Items

According to the State of California Health Laws, personal items cannot be re-sold by ANY retailer. Therefore, and bedding item (excluding mattresses) or products applied to the skin are non-returnable items. This includes sheets, pillows, bed wedges, back braces, hot/cold packs and biofreeze.

*Any item returned must be in 100% re-sellable condition. This includes all original packaging. We reserve the right to refuse a return of damaged, worn or destroyed items. Returns on furniture will be processed after the piece has been picked up from the customer, not before.