Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (916) 984-7771 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Two Convenient Locations

Sacramento (916) 921-2225
Folsom (916) 984-7771

Privacy Policy

The Ultimate Back Store
903 Howe Avenue
Sacramento, CA, 95825

Email: ultimatebackstore@yahoo.com

Welcome to the The Ultimate Back Store, website located at ultimateback.com (hereinafter "We", "Us", "Our") and thank You (any visitor to Our web site) for considering Our products and services.

As stated in Our Terms of Service, Our Privacy Policy forms a part of Your legal agreement with Us. Your use of this Site, as well as the agreement with this policy that You clicked, signifies that You agree with all terms of this Policy. Please do not use this Site if You disagree with any part of Our Privacy Policy.

Guarding Your Personal Information is very important to Us, and the following policy explains how information about You is used and protected.

Return Policy

Should you need to return your merchandise, please call 916-984-7771 to receive a Return Authorization Code (RA#) in order to expedite your return and ensure proper credit to your account.

With the exception of the products listed below, all items are returnable within 30 days of receipt for a refund. Shipping charges are not eligible for refund and some items may require a nominal restocking fee not to exceed 10% of purchase price. Refunds are issued one week after receipt of merchandise.

In the event of damaged merchandise or shipping error, a full refund including shipping charges, or an exchange, will be issued upon receipt of merchandise. Call tags are issued to the original shipping address.

Due to size, weight or adjustment periods, some items have specific return policies as shown below.

All returned products must be in the same condition in which they were received. Merchandise we receive damaged may be non returnable or be assessed up to a 25% restocking fee.All special orders will receive a 25% restocking fee. We will let you know if a product is a custom order.

Mattresses:
Tempur-Pedic fully warranties the return of their mattresses for a full 90 days after date of purchase. Due to the natural adjustment period, we request that you keep your new Tempur-Pedic mattress for a full 60 days prior to requesting a return. For questions about set-up or the adjustment period, please contact 916-984-7771. If at the end of the adjustment period, you wish to return the mattress, we will arrange for a pick-up upon issuing a Return Authorization Code. Please note that it takes a minimum of 21 business days following your request for refund before pick up of the mattress. Upon pick up of the mattress, your purchase price will be fully refunded with the exclusion of the charges mentioned.

Adjustable Bed Frames and Bases:
Due to shipping and delivery cost considerations, adjustable bed frames, non-adjustable and adjustable (electric) bases are non-returnable.

Bedding:
Due to health code limiting the resale of bedding items, pillows, mattress overlays, sheets, bed wedges, pillow covers and mattress protectors are non-returnable.

Personal Items:
Personal accessories such as Neck Supports, Handheld massagers, Feet supports, Ice packs, Heat packs and pads are non-returnable.

Miscellaneous
Clearance/Sale items are final sale. Opened DVDs, Videos, CDs and Books may not be returned.

Return Instructions

1. Please return your original invoice. Make a copy for your records. If you lost your invoice, email us at customerservice@ultimateback.com for a copy of your invoice. 2. Please pack your products so they do not get scratched or damaged during shipping. All returned products must be in the same condition in which they were received. Merchandise received damaged may be non returnable or be assessed up to a 25% restocking fee. If you need boxes, please go to your nearest box store and purchase a box size that fits your product.

3. Return products to:

The Ultimate Back Store
2700 east bidwell # 600
Folsom, CA , 95630

4. The Ultimate Back Store is not responsible for lost packages. Please get a tracking number.

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Privacy Notice

Effective Date: 02/04/2014
This privacy notice discloses the privacy practices for www.ultimateback.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 916-984-7771 or email- ultimatebackstore@yahoo.com BACK TO TOP >

Information Collected

Non-Personal Information
When You use Our web site, Our servers may automatically collect certain Non-Personal Information such as: Your IP address, Your operating system or Your browser.

Our Use of Cookies
We may use Cookies to store or retrieve information. Cookies are a small piece of text stored on Your browser which may allow Us to identify You upon return to the web site or to remember specific information such as Your shopping cart items or Your display options. Cookies are neither a virus nor spy-ware. You hereby authorize the use of cookies by Us.

Personal Information Collected
The Personal Information We may collect and store is the information that You voluntarily disclose to Us, including but not limited to; any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, such as: (1) first and last name; (2) home or other physical address, including street name and name of a city or town; (3) email address; (4) telephone number; (5) a government issued identifier; (6) any other identifier that permits the physical or online contacting of a specific individual; or (7) information concerning a user that the web site or online service collects online from the user and maintains in personally identifiable form in combination with an identifier described in this section. Personal information does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records.

"Shine the Light" - In response to Your request (which You may only make once each calendar year), We will provide You either: 1) a list of the categories of personal information disclosed to other companies for their marketing purposes during the preceding calendar year, with the names and addresses of those companies, or 2) You may change or opt-out cost-free such information sharing as described below.

Updating Individual Information - You may request that We update Your Personal Information by contacting Us at ultimatebackstore@yahoo.com.

Deleting Individual Information - You may request that We delete Your Personal Information by contacting Us at ultimatebackstore@yahoo.com. Deleting Your personal information may cause disruption in the use of Our site.

Third Party Information
Our web site may contain links or display advertising from third parties. Non-Personal and Personal Information You voluntarily provide to third parties through links on Our web site may be shared with Us by Our advertisers and other third parties. In addition, We may receive Personal Information from co-registration partners when You have voluntary agreed to allow a third party to share their data. We have no control over the privacy practices of these third parties. Please be sure to read and accept the Privacy Policy on any web site You visit.

No Information Collected from Children
We do not intentionally collect Personal Information from children who are younger than age 18.

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Storage and Security of Personal Information

Information Storage
We store Your Personal Information on Our computers, and We believe We have appropriate security measures in place to protect Your Personal Information including encryption of any personally identifying information. However, We cannot guarantee that Our security measures will prevent Our computers from being accessed without authorization and Your Personal Information stored on them stolen, deleted or changed. We assume no responsibility for such unauthorized actions.

Security Breach Notice
For any unencrypted data that We maintain that includes Personal Information, We will notify You of any unencrypted Personal Information that was, or is reasonably believed to have been, acquired by an unauthorized person. The type of information that triggers the notice requirement is an individual's name plus one or more of the following: Social Security number, driver's license or California Identification Card number, financial account numbers, medical information or health insurance information, as well as any complete login information.

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Disposal of Customer Records

When the time comes to dispose of Customer Records; We will shred, erase or otherwise modify the personal information when disposing of Customer Records under Our control.

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How We Use Your Information

We may use Your Personal Information for any legal purpose in Our sole discretion, including but not limited to; membership, registration, log-in, or order fulfillment purposes. You agree that We may also use Your Personal Information to contact You by phone, U.S. mail or email.

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Dissemination of Individual Information

We may transfer Personal Information to third parties for order fulfillment, to respond to Legal Processes or governmental requests for information, or for any other legal purpose.

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Do Not Track Requests

While Your browser may contain a "do not track" signal or other mechanism that provides You the ability to exercise choice regarding the collection of personally identifiable information or about Your Internet activities over time and across third-party sites or online services, Our systems are not set up to accommodate Your browser's request.

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Privacy Policy Updates

This Privacy Policy is effective as of September, 23, 2015. We reserve the right to revise this policy from time to time without prior notice. You will be notified of any material changes in Our Privacy Policy either by email or by a conspicuous posting on Our web site.

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